Refund policy

Returns and Exchange Policy

We want you to be completely happy with your Lotus and Luxe Jewellery purchase. If for any reason you are not satisfied please contact us at info@lotusandluxejewellery.com.au to discuss the issue, and arrange a refund or exchange. 

Please note:

Returns must be sent back within 2 weeks of receiving your order, unworn and in original packaging. Please include a note with your name and order number.

Sale items are not refundable and returns are only accepted if items are faulty.

Earrings can not be returned due to hygiene reasons. 

Incorrect or faulty items will be refunded or replaced and sent back with free postage.

Items that are a change of mind will require the provision of a stamped, self addressed envelope to process and exchange. 

 

Refunds can not be processed or guaranteed until the items have been returned and inspected.

We do not refund initial shipping charges for items returned, other than for faulty items.

Lotus & Luxe is not liable for the loss of Jewellery items being returned.

Please allow up to 3 business days for returns to be processed.